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There were 32 articles found for your query: (Page 1 of 2)     «« |  Prev | 1 | 2 | Next | »»
  1. I've clicked download but I'm getting an empty file. What do I do?download but I'm getting an empty file. What do I do?">I've clicked download but I'm getting an empty file. What do I do?
    Occasionally a download is interrupted in transit, causing an empty file message. To solve the problem, delete the empty file and download it again. Do the following items first before trying to dow...

  2. Why are there 5 downloads? Do I need to download all 5? download all 5? ">Why are there 5 downloads? Do I need to download all 5?
    Because some people have a slow Internet connection we allow 5 download attempts. Once you successfully download a file there is no need to download the file again.

  3. Do the download files expire?download files expire?">Do the download files expire?
    ...les themselves do not expire. You can use the items you purchase over and over again. However the download links do expire after 90 days.

  4. My Hard drive / Computer crashed, died, etc. Can I download my old orders again?download my old orders again?">My Hard drive / Computer crashed, died, etc. Can I download my old orders again?
    We are happy to re-set an old order if you need to re-download the files. Just send us a note on the Contact Us page and we'll re-set the order for you. Only items that are still available in the st...

  5. I just placed an order, where do I get my download links?download links?">I just placed an order, where do I get my download links?
    The download links will be available at the end of the order process at the bottom of the page. If you miss those links or you need to come back later you can download the links as follows: 1) Log i...

  6. I get an error message when I try to open my file in Photoshop/ PSE. How can I open the product I purchased?I get an error message when I try to open my file in Photoshop/ PSE. How can I open the product I purchased?
    In order to use the products, you'll need to download the zipped files and then unzip them. Your computer probably came with unzip software already loaded. If not, there is a list of free unzip ...

  7. I am using Stuffit on a Mac system. When I unzipped the kit I purchased, the items are unreadable. What can I do?I am using Stuffit on a Mac system. When I unzipped the kit I purchased, the items are unreadable. What can I do?
    An older version of Stuffit may cause errors during decompression. To solve the problem, try downloading the most recent freeware application of Zipeg directly from apple.com and try unzipping again....

  8. Why are the download files not named the product name?download files not named the product name?">Why are the download files not named the product name?
    We chose to name our download files the same as the store product number to make the download files easier to manage. With over 5,000 products in the store and growing it makes it very easy to...

  9. When I try to unzip my file it is asking for the password. What do I do?When I try to unzip my file it is asking for the password. What do I do?
    None of our downloads are password protected, but occasionally a download is interrupted in transit, causing an error. Opening a file before it has finished downloading, interference on your line ...

  10. I can't open my file in Photoshop or PSE. The file format is not recognized. What can I do?I can't open my file in Photoshop or PSE. The file format is not recognized. What can I do?
    In order to use the products, you'll need to download the zipped files and then unzip them. Your computer probably came with unzip software already loaded. If not, there is a list of free unzip pro...

  11. Can I store my purchases on my computer or will I need to download them each time I want to use them?download them each time I want to use them?">Can I store my purchases on my computer or will I need to download them each time I want to use them?
    ...ver and over again as many times as you like. When the purchase is complete, you will need to download each item to your computer. It’s a good idea to backup your purchases on an extern...

  12. Why I can't open .png files in Photoshop 5.0? The image has black and white blocks all over it.Why I can't open .png files in Photoshop 5.0? The image has black and white blocks all over it.
    ...ls the image with black. In order to work with .png images, you'll need to upgrade your software or download a free trial version of Photoshop or Photoshop Elements from Adobe.

  13. How can I extract the files I purchased?How can I extract the files I purchased?
    When you download the product, it is saved on your computer as a zipped file. Right-click on the zipped file and choose "Extract All." (In Vista, double-click on the zipped file and choose...

  14. What is the Store Product Link Spreadsheet and how do I find it and use it?What is the Store Product Link Spreadsheet and how do I find it and use it?
    ... another quick and easy way to help our viewers find the great DD products we use! The link will download a zip file that will need to be extracted. This contains an Excel spreadsheet of all the i...

  15. Can I use your images in Microsoft Word?Can I use your images in Microsoft Word?
    Yes! Here's how: All of our products are delivered as zip files. When you download the product, save it on your computer as a zipped file or "all files." Right-click on the zipped file and choose ...

  16. How do I download my purchases?download my purchases?">How do I download my purchases?
    ...ave." If you are not prompted, it means that you have set up your computer system to automatically download your files to a folder on your computer. After the download is complete, open the folder t...

  17. I purchased an alphabet set. How can I type words with it?I purchased an alphabet set. How can I type words with it?
    ...alphabet set is not like a font. You will not be able to load and type with these sets like a font download. What you can do is open them in Photoshop and drag them onto a background to create a fun ...

  18. How do I use an overlay?How do I use an overlay?
    In order to use the overlays, you'll need to download and unzip them. Your computer probably came with unzip software already loaded. If not, there is a list of free unzip programs at TheFreeSite....

  19. How do I use a PNG or .png frame?How do I use a PNG or .png frame?
    In order to use the frames, you'll need to download and unzip them. Your computer probably came with unzip software already loaded. If not, there is a list of free unzip programs at TheFreeS...

  20. How do I use Ali Edwards' Hand-Drawn Overlay Grids?How do I use Ali Edwards' Hand-Drawn Overlay Grids?
    In order to use the overlays, you'll first need to download and unzip them. Your computer probably came with unzip software already loaded. If not, there is a list of free unzip programs here. We can...

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