http://www.designerdigitals.com/digital-scrapbooking/tips en-us http://www.designerdigitals.com/digital-scrapbooking/tips ActiveKB NX randy@designerdigitals.com Fri, 24 May 2013 18:42:59 UTC 20 http://www.designerdigitals.com/digital-scrapbooking/tips/questions/93/ We will be accepting PayPal in the checkout process with the new shopping cart conversion due later this year (2013). If you need to use PayPal now please use the Contact Us Page with item details ... Randy Pertiet Sat, 04 May 2013 11:47:55 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/18/ We are happy to re-set an old order if you need to re-download the files. Just send us a note on the Contact Us page and we'll re-set the order for you. Only items that are still available in th ... Randy Pertiet Mon, 30 Jul 2012 09:56:41 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/343/ Windows Vista's built-in unzipping program has a known bug that occasionally inhibits extraction of files that were created on a Mac. If you run into an issue, try using 7-zip to clean up the M ... Sara Horton Sun, 19 Jun 2011 23:23:07 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/339/ If you'd like to view our store tutorials on the iPad or iPhone, Open iTunes and click on "Books" on the left side. Open the tutorial folder. Drag the tutorial .pdf file into iTunes. Plug in ... Sara Horton Mon, 06 Jun 2011 04:39:39 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/15/ If you are purchasing a brush set, these are the digital equivalent of rubber stamps. They are in colors on the preview because the designer "stamped" them in color. These come as both .png ... Sara Horton Mon, 06 Jun 2011 04:29:10 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/255/ A Photoshop Brush is an ABR file that contains images that you can use to sweep across your digital page (like a paintbrush) or stamp to transfer the image (like a rubber stamp.) You'll us ... Sara Horton Thu, 23 Sep 2010 18:46:19 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/280/ Chances are, when you receive this message, you have forgotten to unzip the file before opening it in your software.All of our products are delivered as zipped (compressed) files and must be unz ... Sara Horton Thu, 02 Sep 2010 23:20:51 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/278/ Photo paper will give you the best results. Be sure to check for paper and ink compatibility before purchasing photo paper. Printer manufacturers design papers and inks to work together for optima ... Sara Horton Wed, 01 Sep 2010 17:15:19 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/257/ Unfortunately, Stampin' Up My Digital Studio does not support layered files (.PSD) at this time. Sara Horton Thu, 01 Jul 2010 00:44:38 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/245/ All of our products are delivered as zipped (compressed) files and must be unzipped before importing them into Photoshop, Elements, Word or any other software. You will receive an error message if ... Sara Horton Thu, 27 May 2010 00:14:04 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/106/ One of the best things about digital scrapbooking is that you never "use up" your supplies!You can use digital products as many times as you like. You can even change the color of the supplies fo ... Sara Horton Sun, 02 May 2010 02:48:37 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/232/ 1. Download the latest version of Adobe Reader to view and print the Ebook file. http://get.adobe.com/reader/ 2. To print, select File > Print. Under Page Scaling choose Shrink to Printable Ar ... Sara Horton Sun, 02 May 2010 02:42:03 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/22/ In order to use the products, you'll need to download the zipped files and then unzip them. Your computer probably came with unzip software already loaded. If not, there is a list of free unzi ... Sara Horton Fri, 12 Mar 2010 02:43:16 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/211/ Begin by logging into your store account.Under "My Account Information" you will see a section called "Previous Orders."Click the purple "View" button next to your order.On the next screen, scroll ... Sara Horton Fri, 12 Mar 2010 02:42:52 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/147/ The digital rub-ons in our shop are the digital equivalent of the popular traditional rub-ons you might have purchased at a craft store. Instead of having to rub them on with a lollipop stick, you ... Sara Horton Mon, 01 Feb 2010 00:19:56 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/17/ The files themselves do not expire. You can use the items you purchase over and over again. However the download links do expire after 90 days. Randy Pertiet Fri, 29 Jan 2010 08:50:29 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/71/ We chose to name our download files the same as the store product number to make the download files easier to manage. With over 5,000 products in the store and growing it makes it very easy ... Randy Pertiet Mon, 21 Dec 2009 07:05:20 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/202/ Yes, our products are allowed to be used on personal blogs with no additional license. Crediting the designer is always appreciated! Sara Horton Fri, 18 Dec 2009 02:36:27 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/197/ In the store: Log into your account. Click on the My Account link. Then in the Middle Box shown, the bottom link will say "Change My Account Password". Click on that to enter your new passw ... Randy Pertiet Fri, 11 Dec 2009 07:28:25 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/190/ Yes! Here's how:All of our products are delivered as zip files. When you download the product, save it on your computer as a zipped file or "all files."Right-click on the zipped file and choose ... Sara Horton Fri, 20 Nov 2009 00:58:53 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/189/ Yes! All of our products are created at 300 pixels per inch, which is print resolution. Sara Horton Fri, 20 Nov 2009 00:45:22 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/8/ If you update your account in the store with your new email address, the new address will automatically be added to the newsletter. Then if/when you receive the newsletter to your old email addre ... Randy Pertiet Sat, 10 Oct 2009 14:35:01 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/175/ The Store Product Link Spreadsheet provides an easy way for you to "hot link" to items in the store when you post your supply list with your layouts. It's just another quick and easy way to hel ... Sara Horton Tue, 29 Sep 2009 14:47:43 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/168/ You'll need to begin with a graphics editing program. We recommend Photoshop Elements or Photoshop from Adobe.You might like to begin with a tutorial to get started on your digital journey. Our ... Sara Horton Fri, 11 Sep 2009 18:50:59 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/165/ As long as you are working with a graphics editing program that supports layered .psd files, you can change the titles. The Book of Memories sets are delivered as layered templates. In Photoshop ... Sara Horton Fri, 11 Sep 2009 13:22:15 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/164/ When you download the product, it is saved on your computer as a zipped file. Right-click on the zipped file and choose "Extract All." (In Vista, double-click on the zipped file and choo ... Sara Horton Fri, 11 Sep 2009 13:15:51 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/159/ Adobe Photoshop 5.0 Limited Edition was released before .png (Portable Network Graphic) images were widely standardized.Because that version of Photoshop does not support the .png file format, ope ... Sara Horton Tue, 18 Aug 2009 00:54:22 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/148/ When you purchase a product, it is yours to keep and use over and over again as many times as you like. When the purchase is complete, you will need to download each item to your computer. ... Sara Horton Tue, 07 Jul 2009 13:23:30 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/141/ The popularity column is NOT how many items have sold but a ranking of the item in the store according to sales. The lower the number the higher that item has sold. The search results allow ... Randy Pertiet Wed, 03 Jun 2009 15:58:54 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/20/ Each area of the site has it's own registration and login (store, gallery, forum and chat). Just register in the gallery for full access to the freebies. Randy Pertiet Sat, 09 May 2009 17:33:57 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/5/ Occasionally a download is interrupted in transit, causing an empty file message. To solve the problem, delete the empty file and download it again.Do the following items first before trying to d ... Randy Pertiet Sat, 25 Apr 2009 13:57:53 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/101/ In order to use the products, you'll need to download the zipped files and then unzip them. Your computer probably came with unzip software already loaded.If not, there is a list of free unzip pro ... Sara Horton Fri, 20 Mar 2009 15:49:43 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/98/ If you purchased the Year In Review Layered Template Set by Katie Pertiet, you may wish to change the date from 2008 to a different year.The Messy Stamped Numbers and Extras Brushes and Stamps set ... Sara Horton Tue, 17 Mar 2009 23:40:38 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/82/ None of our downloads are password protected, but occasionally a download is interrupted in transit, causing an error. Opening a file before it has finished downloading, interference on your li ... Sara Horton Sun, 01 Feb 2009 17:22:49 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/54/ No, the Photographer/S4O License is a limited use license that allows photographers to sell printed photo cards to their customers and those that scrap-4-hire to use our products in scrapbooks t ... Randy Pertiet Thu, 01 Jan 2009 21:51:08 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/50/ Photoshop Brushes are not backwards compatible, so if a brush file was created in a version more recently released than your version, you may have problems loading the .abr file. The good news is ... Sara Horton Mon, 17 Nov 2008 00:19:06 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/48/ An older version of Stuffit may cause errors during decompression. To solve the problem, try downloading the most recent freeware application of Zipeg directly from apple.com and try unzipping again. Sara Horton Sun, 16 Nov 2008 23:42:00 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/34/ Yes! Our kits, papers and embellishments are compatible with FotoFusion.With the exception of the brushes, actions some layered templates and text bytes, our products can be imported into FotoFu ... Sara Horton Thu, 16 Oct 2008 00:55:55 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/33/ Quick pages and Quick Books describe "fixed" pages with windows for your photos. You can add text or more embellishments to them, but you can't change the components of the flattened page.Layered ... Sara Horton Fri, 19 Sep 2008 22:54:28 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/19/ The download links will be available at the end of the order process at the bottom of the page. If you miss those links or you need to come back later you can download the links as follows:1) Log ... Randy Pertiet Wed, 03 Sep 2008 11:37:49 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/16/ Because some people have a slow Internet connection we allow 5 download attempts. Once you successfully download a file there is no need to download the file again. Randy Pertiet Wed, 03 Sep 2008 11:00:47 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/13/ This question isn't quite so cut-and-dry and is handled on a case-by-case, designer-by-designer basis. We do license our products for a variety of purposes but do not offer commercial license for ... Randy Pertiet Tue, 02 Sep 2008 15:42:18 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/12/ Yes, our photographer-licensed/S4O products allow for the use of those products in finished albums, cards, notes etc delivered in final, flattened format. It does not allow for the re-sale of ou ... Randy Pertiet Tue, 02 Sep 2008 15:39:47 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/11/ Our Photographer's Licensed/S4O products allow for scrapping for others. This allows for you to create multiple albums for resale in a flattened, completed format. It is not a commercial license ... Randy Pertiet Tue, 02 Sep 2008 15:38:33 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/10/ Please see the specific designer's terms of use page[s] located on the left hand side column in the store. Randy Pertiet Tue, 02 Sep 2008 15:37:42 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/9/ Once you log into your account, the first link in the Login Box in bold will be My WishList. Just click on that link and you will be taken to your wishlist. Randy Pertiet Tue, 02 Sep 2008 15:35:43 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/7/ The various services that we offer are developed by separate 3rd parties. It is our intent to bring you the best services available. We do not want to take the chance that one software package w ... Randy Pertiet Tue, 02 Sep 2008 15:33:30 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/4/ Due to the nature of the digital product we do not accept returns. Contact us and we will do what we can to help with any problems, etc. Randy Pertiet Tue, 02 Sep 2008 15:32:19 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/3/ We add all new customers to the mailing list automatically so if you create an account in the store, you’ll be added. Randy Pertiet Tue, 02 Sep 2008 15:15:01 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/2/ Select the CD Burning Service. We will create a CD for you and send it by USPS Priority Mail. Randy Pertiet Tue, 02 Sep 2008 15:09:05 GMT http://www.designerdigitals.com/digital-scrapbooking/tips/questions/1/ Yes, only if the ship-to / billing address is within the state of Maryland as required by law at the rate of 6.00%. No tax is collected outside the state of Maryland. Randy Pertiet Tue, 02 Sep 2008 15:06:28 GMT