Julie - I have no idea what is going on.... they have a 1-800 number and I called it yesterday (1-800-833-6687) to start my 1 year subscription - I could not get through yesterday - they called back when I did the call back thing about 20 minutes later- fyi I did the 30 day free trial and then signed up for the 9.99 a month plan....you have to commit to 1 year....but you pay it one month at a time....you can cancel within the first 30 days....after there is a penalty if you have to cancel early. the set up of the free trial was a 2 step process you have to download the set up file and then install it .....fyi PhotoShop is a lot harder than elements.....I'm going back through my stash of tutorials from Cassie....and after 30 days I'm not crying or cussing ....but I'll be honest the first 20 days were tough....I didn't try Cassie's tutorials until maybe day 20.....when you get the cloud installed its going to ask which do you want to have the system default to when you open up a template..... I personally picked elements 11. hope this helps!!!!
Debbie Douglas aka Minideb