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Thread: placed an order but didnt get the download link

  1. #1
    Join Date
    Aug 2013
    Location
    Ontario, Canada
    Posts
    694

    placed an order but didnt get the download link

    Hi, I just placed an order order. I ordered 2 things. But the download link to one of my items that was charged to my account didnt get sent. I sent an email via "contact us" with an explanation and my order number. Is this the correct way of dealing with this? or is there something else I should do?
    Was so looking forward to playing with the new kit
    Thanks,
    Erin

    My camera- Canon Rebel SL1, my Iphone 5S
    My lenses- EFS-18-55mm IS, EFS 55-250mm telephoto IS,
    PSE 12

  2. #2
    Join Date
    May 2005
    Posts
    31,545
    There was a bit of a hiccup and Randy is out, due back very soon, but I'll get you a separate link sent!
    Katie - owner of DesignerDigitals
    Find Me on Facebook
    My Blog : Documenting + Designing





    Camera: Nikon D700 with Speedlight SB-600
    Lenses: 16-35mm F4, 24-70mm F2.8, 70-200mm F2.8
    Software: Adobe PSE3 and CS3, Illustrator CS3
    computer platform: Mac

  3. #3
    You did exactly right to use the "Contact Us" form. I'm sure you will hear from them shortly.
    heather

  4. #4
    Join Date
    Aug 2013
    Location
    Ontario, Canada
    Posts
    694
    Thanks Katie. And glad I did it correctly. Just wanted to make sure.
    Erin

    My camera- Canon Rebel SL1, my Iphone 5S
    My lenses- EFS-18-55mm IS, EFS 55-250mm telephoto IS,
    PSE 12

  5. #5
    Katie and Randy really do have the best customer service!!!!!!! Glad your problem was sorted out so quickly, Erin!!
    Mollie

    My DD Gallery

    DD Photo-a-Day Flickr Group



    Software: Photoshop Elements 8.0
    My Gear: Canon PowerShot G10, Canon D50 , Tameron 28-300 lens and Canon 50mm - 1.4 lens
    Computer: iMac

  6. #6
    Join Date
    Aug 2013
    Location
    Ontario, Canada
    Posts
    694
    Yes Mollie they do! And it is very refreshing! They do an excellent job here which is why I am on everyday
    thanks again Katie and Randy!
    Erin

    My camera- Canon Rebel SL1, my Iphone 5S
    My lenses- EFS-18-55mm IS, EFS 55-250mm telephoto IS,
    PSE 12

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