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Thread: placed an order but didnt get the download link

  1. #1
    Join Date
    Aug 2013
    Location
    Ontario, Canada
    Posts
    606

    placed an order but didnt get the download link

    Hi, I just placed an order order. I ordered 2 things. But the download link to one of my items that was charged to my account didnt get sent. I sent an email via "contact us" with an explanation and my order number. Is this the correct way of dealing with this? or is there something else I should do?
    Was so looking forward to playing with the new kit
    Thanks,
    Erin

    My camera- Canon Rebel SL1, my Iphone 5S
    My lenses- EFS-18-55mm IS, EFS 55-250mm telephoto IS,
    PSE 12

  2. #2
    There was a bit of a hiccup and Randy is out, due back very soon, but I'll get you a separate link sent!
    Katie - owner of DesignerDigitals
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    Camera: Nikon D700 with Speedlight SB-600
    Lenses: 16-35mm F4, 24-70mm F2.8, 70-200mm F2.8
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    computer platform: Mac

  3. You did exactly right to use the "Contact Us" form. I'm sure you will hear from them shortly.
    heather

  4. #4
    Join Date
    Aug 2013
    Location
    Ontario, Canada
    Posts
    606
    Thanks Katie. And glad I did it correctly. Just wanted to make sure.
    Erin

    My camera- Canon Rebel SL1, my Iphone 5S
    My lenses- EFS-18-55mm IS, EFS 55-250mm telephoto IS,
    PSE 12

  5. Katie and Randy really do have the best customer service!!!!!!! Glad your problem was sorted out so quickly, Erin!!
    Mollie

    My DD Gallery

    DD Photo-a-Day Flickr Group



    Software: Photoshop Elements 8.0
    My Gear: Canon PowerShot G10, Canon D50 , Tameron 28-300 lens and Canon 50mm - 1.4 lens
    Computer: iMac

  6. #6
    Join Date
    Aug 2013
    Location
    Ontario, Canada
    Posts
    606
    Yes Mollie they do! And it is very refreshing! They do an excellent job here which is why I am on everyday
    thanks again Katie and Randy!
    Erin

    My camera- Canon Rebel SL1, my Iphone 5S
    My lenses- EFS-18-55mm IS, EFS 55-250mm telephoto IS,
    PSE 12

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