Help Unzipping files

[cholita41]

Today I bought about 10 files from DD. For some reason 2 of them won't unzip like the others did. I have Windows Vista and normally after I download I go to the compressed file and right click on it. Then I go down and click Extract all.

I've just started collecting digi supplies. The same thing happened with a few files from another site. I'm kind of frustrated because I paid for the things and can't open them!

Any help? Anyone?

[katrinak]

Have you tried dowloading the files again? Something may have gotten messed up during your download.

[luv2cre8]

You get 5 chances to unzip each of the products you've purchased (I know this from experience when I had problems opening up an item). Like Katrina said, I would go back to your account and try to download the file one more time. Katie & Randy are great about making sure you get what you paid for!

[kathye]

I'm having the same problem, especially with certain kits. I've tried everything, but have an email in for help. I also have vista.

[JenniferH97]

I was having a problem too with downloads. The transfer rate was TERRIBLE and more often than not the download would fail. I called our phone company today and the problem was fixed, woohoo. Just in time for Thrifty Thursday!
Maybe yours also has to do with your internet provider?

[katie pertiet]

have all of your issues been resolved? Please let me know if any of you are still needing help--looks like vista is causing all sorts of issues

[kathye]

Hi Katie,
Yes, my issues are resolved, I think. I only had trouble with 1 kit and think I totally frustrated your DH. He ended up giving me a coupon for refund. I probably was just doing something wrong. It's the first problem I ever had with a kit, though.

I'm just having a brain fog day--although I did finally fix a long standing problem with all my original brush files.

Thank you for all the great help on this site. It's the best!