09-10-2011, 06:49 PM
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Help! Accidentally purchased two of many, many items
I transfered my wishlist to my basket and there were many, many duplicates. I should have noticed that the price was rather high, but I had so many, I thought that it was just the number of items I was purchasing. So I don't know how to try to get a credit or refund for the duplicate items.
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09-10-2011, 06:51 PM
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We've emailed you four times to try to get this straightened out. Please check your email. Thank you.
__________________
Katie - owner of DesignerDigitals Find Me on Facebook My Blog : Documenting + Designing  Camera: Nikon D700 with Speedlight SB-600 Lenses: 16-35mm F4, 24-70mm F2.8, 70-200mm F2.8 Software: Adobe PSE3 and CS3, Illustrator CS3 computer platform: Mac 
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09-10-2011, 08:03 PM
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That must have given you a horrible shock!! I think we've all done that at one time or another. Katie and Randy are always terrific at sorting it out.
__________________
Camera: Canon 7D and Panasonic Lumix TZ1 (point and shoot) Lenses: Tamron F2.8 28-75mm, Canon 18-200mm f/3.5-5.6 and Sigma 50mm f/1.4 Software: CS4.0, LightRoom 2.7, ACDSee Platform: PC My blog: snippets  
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09-11-2011, 03:52 AM
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The best way to avoid this, is to never add items to cart directly from the wishlist, but instead open them in a new window/tab and add from there. I think that if you add an item to your wishlist more than once, it might add more than once to your cart too.
__________________
-call me anx -My Gallery My toys: Canon 5D mkII, Canon 70-200 f/2.8 IS, Canon 100 mm f/2.8 macro, Sigma 50 mm f/1.4, Sigma 24-70 f/2.8 MacbookPro with Lightroom 3, Adobe CS5 Design Premium 
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09-11-2011, 11:16 PM
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I guess i just did the same thing too. I didn't realize it until i went to download it and save the file. I only added one item from my wishlist. Must have been that item. How embarrassing. I assumed it would show 2 in the number of items so i watched that box. I don't usually buy so many items at once. So you say DD shows mercy and grace? Do i e-mail or will Randy or Katie see my mistake here? Thank you so much.
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09-12-2011, 12:01 AM
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I would contact Randy directly
It is hard for them to read every thread and things get missed.
__________________
My Camera - Canon 50D - soon to own 5D Mark III My Lenses - 50mm 1.2, 70-200mm f4, 24-70mm 2.8, 100mm 2.8 My Software - Photoshop CS5, Lightroom 3
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09-12-2011, 06:16 AM
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just click the contact us link and tell us what happened and the order number and we'll take care of you
__________________
Katie - owner of DesignerDigitals Find Me on Facebook My Blog : Documenting + Designing Camera: Nikon D700 with Speedlight SB-600 Lenses: 16-35mm F4, 24-70mm F2.8, 70-200mm F2.8 Software: Adobe PSE3 and CS3, Illustrator CS3 computer platform: Mac
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09-12-2011, 09:05 AM
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DD has the best service anywhere!!!
__________________
Heather
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09-12-2011, 12:07 PM
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I have purchased dupes and when I email via the contact us list Randy always fixes it right away! Great customer service.
__________________
 
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09-12-2011, 12:12 PM
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btdt! Sometimes I think I shop as if the store is going to run out of an item! Just eager I guess.
__________________
Maureen My Blog:Cooking My Life What do we live for if not to make life a little easier for someone? iPhone4G is my camera!/27" iMac/Macbook PSE10  
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09-14-2011, 06:38 AM
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I have done this before as well and Randy gave me a credit for the amount to use next time.. they really are great- good luck!
Kristen
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