happy with dell?

[wookiegirl]

Hi all... quick question.

I'm looking to buy a laptop and I'm thinking about going with Dell. I've been nervous about buying a computer online in the past, but it seems like they've got what I want at a good price.

Has anyone bought from Dell in the past and did you have a good experience?

Thanks for your help!

[DesignerDigitals]

All I've every owned is Dell and will continue to buy from them.

[geekgirl415]

love my dell so much, it goes everywhere with me....

[justmp]

The last three computers I've bought have all been Dell, and I've been happy with them!

[Mary Rogers]

we just bought our custom laptop system from dell
we always buy dell
always happy with them....

don't ask my dh about Vista though, eek - he hates it - installed our own version of XP Professional.

[wookiegirl]

Thanks for all the quick feedback, everyone! I'm so happy to hear good things - and from such reliable sources!

I hear ya about Vista, Mary... I'm not thrilled about it, either. Just not ready to take the Mac plunge yet... (sorry, Mac fans! ).

Thanks again, you guys!

[DesignerDigitals]

Originally Posted by Mary Rogers

don't ask my dh about Vista though, eek - he hates it - installed our own version of XP Professional.

I agree, I just got my new Dell desktop with XP Pro installed by them.

[justmp]

Yep, I refused to buy the last computer unless they would put XP Pro on it! I have Vista on my laptop, but don't use it for much more than surfing the net.

[lima]

I go through the online screens to see what the options are, but then I always call to talk to a live person for the order. I've owned five Dells with few problems and those were resolved quickly. My newest one has Vista, and so far it has been fine.

[DebbieHodge]

In early dec my gateway laptop died and I wanted to run out and buy an inexpensive laptop at best buy that day . . . my dh counseled me STRONGLY to "hold my horses" and build a Dell---he picked out a studio 1537 for me . . . . . and made me wait TWELVE days.!!! I really love it --- I run cs3 and indesign and bridge with a whole bunch of documents open all at the same time --- it's never crashed yet

[wookiegirl]

Wow, Randy! Is it still an option to get XP installed by them? That would be amazing!

[laura grimes]

Rebecca, they will install XP for you but sometimes you have to make a call to customer service first.

[donitab]

We've always used Dell & love them - I finally got used to Vista, took awhile. There are actually a few new features on Vista I really like, but I do miss a few of my old ones from XP.

[wookiegirl]

If you don't mind me asking , what do you miss?

[wookiegirl]

Also, I called Dell about XP - looks like it might be an option on a 15", but I was looking at 17"... so it appears that I will be braving the new world of Vista...

[kathie02]

I have a Dell laptop and just replaced my Gateway Desktop with a Dell....the only problem I have had is with my sd card reader, and they actually had a tech drive 130miles to my house to replace it ...for free!!

eta: they installed windows xp pro on my desktop for me too!!

[tomkat]

I bought a Mac nearly a year ago, but before that the only computers I'd ever bought were Dell, and when we bought my son his first computer, we bought Dell.

I always loved my Dells.

What I hated, though, and one of the main reasons I wanted to switch, was calling technical service. I always ended up with a headache from trying to interpret what they were saying in their thick accents.

Their technical service was great and quick to help, though, once I figured out what was being said!

[Heidi2008]

Rebecca, I'm on the dell wagon as well! When my PC crashed last Nov, my DH's computer genius uncle that managed to save my scrapbook layouts & supplies recommended we buy Dell when I told him I was going to get a laptop this time around. I had great customer service...got my laptop earlier than they predicted AND I love it

[kathie02]

Originally Posted by tomkat

What I hated, though, and one of the main reasons I wanted to switch, was calling technical service. I always ended up with a headache from trying to interpret what they were saying in their thick accents.

I was told, and it worked for me, that if you call in really early in the morning you will be connected to a US call center. I am in the central time zone.

[MIDA78466]

I bought a 17" Dell laptop 1 year ago. Still have an old Dell laptop and 2 Dell desktops-----the desktops are for work and the old laptop DS uses. I've never had problems with the Dell.

I just bought a MAC a few months ago for digi and love it.

[sarahorton]

drinking the Dell Koolaid here, too. I'm on my 3rd Dell (first desktop, then laptops.)
When it's time for a new laptop, I'll get a Dell again.
I agree with the others - build your "dream machine" online and then call to order. They are great about working with you to customize your choices.

[ptknox]

HUGE Dell fan here...both laptops and desktops!

[RatherBScrappin]

I have a Dell Inspiron E1705 - 17" - with Vista - and I love it! It's been awesome. I'm about to order a desktop for my son.

[wookiegirl]

Thanks for all the feedback, you guys. I really appreciate it! Looks like I'll be ordering from Dell. Now to go build my laptop - tricky for someone as indecisive as me.

[tomkat]

Originally Posted by kathie02

I was told, and it worked for me, that if you call in really early in the morning you will be connected to a US call center. I am in the central time zone.

Wow, that's good to know! I'll have to try that if my son ever has trouble with his. Maybe that was my problem...I'm sure I NEVER called very early!

[wendymck]

the other thing you can do is the online chat....that way you get all the expertise and none of the accent.