I was just about to ask if you were using Adobe Acrobat, Janice, when I saw your reply.
Here is a link for the free download of Acrobat Reader. It might solve your problem:
Adobe - Adobe Reader download - All versions
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Cassie
My Gear: Nikon D300s w/18-200mm VR & 50mm 1.4
Software: Adobe Photoshop CS4, PSE 10, Lightroom 2
 
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