Here's the reply from Shutterfly...
Dear Shutterfly Customer,
Thank you for contacting Shutterfly.
Thank you very much for taking your time to send us your comments. We appreciate that you took the time to let us know how we can improve our products to our Customer satisfaction. In addition, your valuable feedback helps us determine what we are doing and where we need to improve the site.
We do understand your expectation and hence we have passed along your valuable suggestions in adding the 10x10 Photobook sizes, as feedback to our research team and product development team for further investigations and for future product updates. We appreciate the time you took to send us your comments. We do take suggestions from our customers very seriously and are grateful for your insights. Once again thank you for your response.
If you have any additional query, please get back to us with more specific information regarding your query, we will be happy to assist you better and further.
Please let us know if we can offer any additional assistance.
Sincerely,
Shimoj
Shutterfly Customer Service
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